Desks, racks, and other pieces configured in our builders are made to your specifications. Once production begins, these items are [non-returnable / non-refundable], because they cannot be resold as standard stock.

• You may cancel or change a made-to-order build at no charge within [X hours/days] of placing your order, before materials are cut.
• After that window, [a deposit of X% is non-refundable / the order is non-refundable]. We will confirm your build details before production begins.
• If your order has not yet entered production, contact us and we will do our best to accommodate changes.

For any non-custom, in-stock items:

• You may request a return within [X] days of delivery.
• Items must be unused and in their original condition and packaging.
• A [X]% restocking fee may apply, and return shipping is the customer's responsibility unless the return is due to our error.
• Refunds are issued once we receive and inspect the returned item.

Inspect your order at delivery. If a piece arrives damaged or defective:

• Note any visible damage on the delivery receipt where possible, and keep all packaging.
• Contact us within [X] days of delivery at support@templeandspark.com with your order number and photos.
• We will arrange a repair, replacement, or refund at no cost to you for verified shipping damage or manufacturing defects.

Email support@templeandspark.com with your order number and the reason for the return. We will reply with instructions and, where applicable, a return authorization. Please do not ship anything back before we confirm.

• Approved refunds are returned to your original payment method through Stripe.
• Refunds are typically issued within [X] business days after we receive and approve the return; your bank may take additional time to post them.
• Original shipping charges are [non-refundable / refundable] except where the return is due to our error.

Custom and made-to-order builds (once in production), gift cards, and clearance or final-sale items are not eligible for return except in the case of a defect or shipping damage as described above. [Confirm the final list of non-returnable items.]

Our craftsmanship is covered by the limited warranty described in our Terms of Service. Warranty claims follow the same contact process above.